IndiGo has cancelled over 4,500 flights in the last seven days because of a severe crew shortage along problems tied to new flight duty rules that crippled its operations.
The disruptions left thousands of passengers stranded at major airports, leading to massive backlash against the airline. Long queues at ticket counters, angry passengers, protests at major airports and a viral open letter by employees on the alleged mismanagement by the airline have deepened the IndiGo crisis.
Many travellers missed connecting flights and important events, including weddings, concerts and seminars amid the massive cancellations by IndiGo. The situation prompted the government to order a high-level inquiry and put the new norms on hold temporarily to restore flight operations.